The Central Florida Tourism Oversight District (CFTOD) is committed to government transparency. Under Chapter 119, Florida Statutes (Florida’s Public Records Law), anyone may request records made or received by CFTOD in connection with CFTOD official business.
How to Request Records
The fastest way to request records is through our secure JustFOIA Online Portal. The portal allows you to:
- Submit requests and upload forms
- Receive an instant confirmation and tracking number
- Check the status of your request anytime
Emergency Medical Services (EMS) Records
The District Fire Department does not charge a fee for emergency medical care or transportation. Therefore, there are no billing statements for emergency services.
To request an EMS report rendered to you or your minor child:
- Complete and notarize the EMS Services Report Request Form.
- Upload it to the JustFOIA portal with your request.
To request an EMS report on behalf of a patient:
- Attorneys or third parties must include HIPAA-compliant authorization.
- Upload it to the JustFOIA portal with your request.
Exemptions
Some records contain information exempt from disclosure under Florida law. Exempt details will be redacted before release. See a summary of exemptions for examples.
Fees
If locating or producing records takes more than 30 minutes, an extensive use fee may apply based on staff time, pursuant to Florida State Statutes 119.07(4)(d). You will receive an estimate of costs for time and/or materials before work begins. Payment must be provided in full prior to the work being done and receiving any records.
Per Section 119.07(4), Florida Statutes, material fees include:
- $0.15 per one-sided copy
- $0.05 per double-sided copy
- $1.00 per certified copy
Response Time
Requests are processed as quickly as possible.
Timeframes vary depending on the volume and scope of the request and staff workload.
Florida law requires responses within a reasonable time—not a fixed deadline.
Requests do not have to be made in writing. However, written details can help CFTOD respond accurately and may avoid future clarification needed to process a request. You may also contact the Custodian of Public Records by phone or mail.
Contact Information
Phone: (407) 939-3240
Address: Central Florida Tourism Oversight District
ATTN: Public Records
P.O. BOX 690519, Orlando, FL 32869 (USPS Only)
1900 Hotel Plaza Blvd, Lake Buena Vista, 32830 (FedEx, UPS)
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